Case Studies
Real Transformation, Real Results
This isn’t theory. This is field-tested execution – across restaurants, retreat centers, and boutique hospitality brands worldwide.
Each engagement is tailored. But the outcome is consistent: systems that work, teams that thrive, and brands that scale without burnout.
Case Study 01
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Terra & Sky
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Case Study 01 | Terra & Sky |
Case study 01Terra & Sky
High-end farm-to-table restaurant
Location: Costa Rica
Annual Revenue Before: $2.8M
Engagement Length: 6 months
Initial Challenges:
✗ Staff turnover was high, especially in BOH and management
✗ No operational systems or SOPs—everything lived in the founder’s head
✗ Guests loved the food, but service delivery was inconsistent
✗ Founder was working 70+ hours/week and close to burnout
✗ Brand lacked repeatable rituals or team rhythm
What We Implemented:
Full SOP buildout for FOH, BOH, onboarding, and management
Designed and installed daily rituals + weekly team syncs
Led in-person leadership trainings on accountability, emotional regulation, and guest presence
Coached the founder weekly to reset their role — from operator to strategic leader
Rewrote the entire guest experience flow, from arrival to exit
Created a performance-based incentive structure for staff
Results After 6 Months:
✓ 60% reduction in team turnover
✓ Weekly revenue up 18% with no menu change
✓ Guest satisfaction scores improved from 4.1 to 4.8 on Google
✓ Founder dropped to 32 hours/week with full GM trust
✓ Staff started using the term “unconditional hospitality” organically
✓ The restaurant now trains other operators in the region using our system
Client Feedback“We didn’t just fix our systems. We found our center again. I finally feel like a real leader, and the business feels alive – not draining.”
— Sofia L., Founder & Executive Chef, Terra & Sky
Ready to transform your team, your systems, and your leadership?
We only accept 3-4 aligned partners per season.